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Expect delays to Whitehorse, YT  Highway 97 through Toad River, BC has been washed out due to heavy rain  A temporary surcharge will apply as we detour using Highway 37 which is a longer, less direct route.

Submit a Claim
    Claimant Information
    *Pro Number
    (enter ten digits without spaces or dash)
    *Company *Address Unit:

    *Province or State *City *Postal/Zip
    *Contact *Phone
    Claim Options
    Request an on-site inspection by qualified staff.
    *Inspection Location
    *Approximate Value $$
    Description of merchandise to be inspected.

    (please include as much detail as possible)
    Notify us of your intent to file a claim in the future.
    Use this option if you are unsure of the dollar amount of your claim.
    *Estimated $$
    Use this option if you know the dollar amount of your claim.
    *Total Claim $$
    Fax Number
    Please note: Your claim will NOT be processed without the appropriate documentation. To find out what's required, please visit the FAQ section answering, "What documents are required to file a claim?"
    If you would like to email your documentation, please send to: cargoclaims@tst-cfexpress.com
    Mailing Address
    6600 Chemin St-Francois
    St Laurent, QC H4S 1B7
    ATTN: Cargo Claims
    Claim Detail Information
    Please tell us about yourself
    Claim Guidelines and Additional Information

    For shipments originating in Canada or travelling on a Canadian Bill of Lading, you MUST submit either a Notice of Intent OR a Claim within 60 days from the date of delivery, or in the event of non-delivery, within 9 months of the date of shipment. For shipments originating in the U.S. or travelling on a U.S. Bill of Lading, you MUST submit a Claim within 9 months from the date of delivery, or in the event of non-delivery, within 9 months from a reasonable time for delivery.


    Documentation may include but is not limited to: Bill of Lading, POD (signed delivery receipt with shortage or damage noted), document(s) validating the claimant's cost of goods* (not retail or invoiced price), invoice for repair parts and labour, inspection report and pictures.

    * Note: To substantiate the cost, the claimant is required to submit their supplier's invoice or manufacturing cost by providing screen shots from their operating system.

    Declared Value of Shipment (Applies to shipments originating in Canada or travelling on a Canadian Bill of Lading)

    Carrier's MAXIMUM liability, in the event of a claim, is limited to $4.41 per kg. or $2.00 per lb., unless a higher Declared Value is shown by the shipper on the bill of lading. Shippers should be aware that a declared value exceeding the above stated values may result in a surcharge being applied, in accordance with prevailing tariffs.

    Limitations of Liability

    Carrier liability may be limited by terms and conditions of the Bill of Lading, Classifications, or Tariffs, e.g.:

    National Motor Freight Classifications, 100 Series

    TST-CF Express, General Rules Tariff GRT.

    TARIFF OVLD 100 Series.

    Mitigation of Loss

    In the event of loss or damage, it is the claimant's duty to submit the lowest possible claim cost.


    Under some circumstances, the carrier is entitled to pick up the damaged merchandise for salvage purposes. Please hold on to all goods until the claim settlement has been achieved.

    Cargo Inspections

    An inspection report does not constitute admission of liability, filing of Notice of Intent to claim, nor submission of a claim.



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